When Transaction Carriers (TAC) hit a major growth spurt in 2022, the pressure quickly followed. The fleet was expanding, operations were scaling fast, and the company needed to match that growth with structure—fast. To bring order to the growing complexity, TAC brought in a senior operations consultant with a clear goal: stabilise the procurement process before it started costing time and money.
Having previously worked at a leading Zimbabwean Haulage company, where well-established Freeway systems were already in place, he knew that TAC would require the same kind of structure to stay ahead.
“At my previous company, robust systems and management structures were already embedded in day-to-day operations. So when I got to TAC, implementing Freeway was the natural first step,” he explained.
At the time, TAC’s growth didn’t just mean more vehicles—it meant more moving parts across the board: more technicians, more workshops, more stock, more admin, all contributing to a growing complexity that needed to be managed. In 2022, he used Freeway to manage 130 mechanical horses and around the same number of trailers. Currently, the number of mechanical horses they manage with Freeway is almost double that at 220, with a similar expansion in the trailer fleet.
TAC’s first focus was on procurement: stabilising how parts were sourced, tracked, and replenished.
“Freeway gave us a solid structure for procurement. It tracks part performance, sets minimum and maximum levels for our stores so we never under or over stock parts, and remembers part lead times so that we can reduce fleet downtimes,” he explains. “Any and all part-related information we need, Freeway stores for us digitally in real-time.”
Freeway replaced an outdated procurement process that relied heavily on ERP systems and manual tracking, which lacked the detail and control needed at TAC’s scale. With Freeway, the team automatically gets part reorder suggestions based on actual usage and supplier lead times, tracks which brands perform best by price and reliability, creates a preferred supplier list for better consistency and pricing, and reduces downtime by holding the right parts, in the right quantity, at the right time.
TAC is steadily moving into a more digital, accountable system. And Freeway is helping TAC strengthen its foundations—ensuring the systems behind the scenes grow with the business.
